How to Prevent the Lid from Popping Up?
When the Qi Aerista Smart Tea Brewer is assembled correctly for brewing, the lid will push down on the spray cap to fully open the water outlets to disperse the maximum amount of water into the infuser over the tea leaves. The lid should stay closed during normal operations. However, we have received a number of reports that the lid will pop up by itself during normal brewing. To prevent this from happening, please make sure the following things are correct.Read more
What Kind of Voltage and Plug Should I Select for Qi Aerista?
Qi Aerista Smart Tea Brewer comes in 2 voltage versions and 3 plug types. It is important to choose the correct model for optimal operation in your location. To find out which version is applicable for your location, please check the following table for suggestions.Read more
Removing the Top Protective Film of the Base
The top of the base of the Qi Aerista Smart Tea Brewer is covered by a piece of protective film. It is there to protect our scratch-resistant panel from damage during factory assembly. If you want, you can actually remove it by carefully peeling it off the top panel. Here is how to proceed.Read more
How to Pack Your Brewer Without the Original Packaging
If there arises a need for you to pack up your Qi Aerista Smart Tea Brewer for shipment, we recommend using the original packaging as it is designed to withstand the rumble and tumble in long distance transportation. If you don't have the original packaging box and foam support anymore, here are our recommendations to minimize the possibility of breakage.Read more
Turning on the Smart Brewer
After you have plugged in the Qi Aerista Smart Brewer, a beep should sound. To turn the brewer on, please long press the BREW button on the base for 2 seconds until the light on one of the tea types illuminates ("Black" by default) and another beep sounds.Read more
Tips on Properly Closing the Lid
Here are some tips on how to properly close to lid of the Qi Aerista Smart Brewer. Properly closing the lid is important because it helps to: 1. Actuate the spray cap to produce the intended water flow effects during brewing. 2. Prevent the lid from falling off during pouring.Read more
Tips on Removing Odd Taste from Brewer
While most of our customers are satisfied with the tea taste Qi Aerista Smart Tea Brewer, we did receive a small number of reports on odd tea taste from the brewer that resembles plastic or chemical. Here are a few solutions that help to reduce odor or odd taste:Read more