Tea - FAQ

WHAT IS QI AERISTA TEA?

Hello there! We are a Hong Kong based tea company founded in 2013 specialized in premium Chinese loose leaf teas. We are a group of tea fanatics that are always on the search for great tasting teas.  Before our teas get into our shop, they underwent rounds of reviews including taste, aroma and appearance. These tests are led by Karen, our in-house tea specialist, also our co-founder. Karen is an accredited tea taster and tea artists.

WHAT MAKES YOUR TEA DIFFERENT FROM OTHER TEAS? 

As you are already aware, we have a limited selection of teas. It's not because we like to keep a small stock (~hopefully that's not the case), it's because we only sell those teas that we enjoy ourselves and it is reasonable priced. 

At the same time, we put food safety as our #1 priority. Our teas are freshly sourced from tea farms in China that practice biodynamic or organic farming. Our tea farmers care about their plantation and teas as much as we care about our cup of tea.

 WHAT IS YOUR SHIPPING POLICY?

We will try to fulfill your orders as soon as we received them. Our goal is to dispatch them no later than 2 2 working days after your order is placed. Shipping usually takes 10-30 days for standard delivery depending on where you are. Please be mindful of the potential additional shipping time during holidays or during unexpected events (e.g. strikes, natural disasters). 

WHAT IS YOUR TEA CLUB CANCELLATION POLICY?

You can cancel your subscription any time before the next scheduled shipment of your Tea Club package.

For prepaid subscriptions, you can request a refund for any unused portions as calculated by the Prepaid Amount minus the Number of Delivered Tea Club times its Monthly Regular Price with Shipping. Additional refund processing fees may also apply.

To cancel your subscription, please email us at support@qiaerista.com.