Copy of FAQ – Shipping

Schedule & Order Fulfillment:

Tea Club: 

  • If you placed your order on or before the 15th day of the month, your Tea Club will be shipped out to your destination on the 16th of that month.
  • If you placed your order between the 16th day to the end of the month, your Tea Club will be shipped out to your destination on the first day of the following month.  

Example:

  1. I ordered a Tea Club on January 5. Shipping of this order will be on January 16.
  2. I ordered a Tea Club on January 20. Shipping of this order will be on February 1.

Note: If the scheduled shipping date falls on a holiday, it will be immediately processed on the following working day.

Teas only:

We ship tea only orders within 2 working days of receiving them. If an item is out of stock, we will contact you immediately.

We will process your subsequent payments according to your prepaid billing cycle on the same day as your initial order.

Note: If our initial billing date falls between 29th to 31st, subsequent billing dates maybe adjusted based on the length of that month.

Example:

  1. I ordered a 1-month recurring Tea Club on January 5. My next billing date will be on February 5.
  2. I ordered a 3-month recurring Tea Club on January 31. My next billing date will be on April 30.

Shipping usually takes 7-14 days depending on destination. Delays may be experienced during busy shipment times (e.g. Christmas period).

The target shipping time for Smart Brewer is June 2018. Your patience is very much appreciated.

Free Shipping

Yes! Shipping is free for tea orders over $20 deliver to the following countries:

  • Asia: China, Hong Kong SAR, Israel, Japan, Malaysia, Saudi Arabia, South Korea, Singapore, Thailand
  • Europe: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom
  • North America: Canada, Mexico, USA
  • Oceania: Australia, New Zealand

    No. Shipping costs depend on destination and will be determined at checkout.

      International Shipping

      We offer free shipping to many countries for our tea orders. Please find our free shipping destination in the Free Shipping section above.
       Destination

      Tea

      ($0-$24.99)

      Tea

      ($25 or more)

      Brewer*

       

      Australia $5 $0 $0
      Austria $5 $0 $10
      Belgium $5 $0 $10
      Canada $5 $0 $0
      China mainland $5 $0 $0
      Denmark $5 $0 $0
      Finland $5 $0 $10
      France $5 $0 $0
      Germany $5 $0 $0
      Great Britain $5 $0 $0
      Greece $5 $0 $10
      Hong Kong $5 $0 $0
      Hungary $5 $0 $10
      Ireland $5 $0 $10
      Israel $5 $0 $0
      Italy $5 $0 $10
      Japan $5 $0 $0
      Luxembourg $5 $0 $10
      Malaysia $5 $0 $0
      Mexico $5 $0 $10
      Netherlands $5 $0 $0
      New Zealand $5 $0 $0
      Norway $5 $0 $0
      Poland $5 $0 $10
      Portugal $5 $0 $10
      Russia $5 $0 $10
      Saudi Arabia $5 $0 $10
      Singapore $5 $0 $0
      South Korea $5 $0 $0
      Spain $5 $0 $0
      Sweden $5 $0 $0
      Switzerland $5 $0 $0
      Thailand $5 $0 $0
      Turkey $5 $0 $10
      Ukraine $5 $0 $0
      United States $5 $0 $0
      Vietnam $5 $0 $0
      Rest of World $15 $10 $10
      * If tea is ordered along with the brewer, no additional shipping charges for the tea.

      Shipment Tracking

      Once your order is shipped, you will receive a tracking number via email where you can check your shipment.

      No worries, we are here to help. Send us an email at support@qiaerista.com with your order number and we will look into your matters within 24 hours.

      We have considered the travelling ruthless in designing our packaging for the products. But unfortunately things do go wrong in unexpected ways. If you had received a damaged product, please visit our Return & Exchange Center to initiate the replacement processing. You can also shoot us an email at support@qiaerista.com and we will get back to you within 24 hours.

       

      If you have any other questions, we are here to assist. Just shoot us an email at support@qiaerista.com and we will get back to you within 1 working day.